17bet's Privacy Policy

This privacy policy governs the collection, processing, and protection of information between the 17bet platform ("we", "our") and its users ("you", "your"). By visiting the 17bet.mom website or creating an account, you are considered to have accepted the terms of this policy.

We believe our users have the right to full control over their personal information. With that in mind, 17bet maintains complete transparency about what information is collected on its platform, why it is collected, and how it is used.

This policy may be updated from time to time. For any significant changes, we will publish a notice on the website and may notify you at your registered email address. Continued use of the service after changes have been made will be considered acceptance of the updated policy.

17bet collects two types of information from users — information provided directly and information collected automatically.

2.1 Information Provided Directly

When you create an account on our platform, complete identity verification, or contact our support team, we may collect the following information:

• Full name, date of birth, and nationality
• Email address and mobile number
• Identity document details (national ID card or passport)
• Financial transaction and payment method details (bKash, Nagad, Rocket, Upay, or bank transfer)
• Details of support requests

2.2 Information Collected Automatically

When you visit the 17bet website, certain technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Pages visited and click patterns
• Session duration and activity logs
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may receive additional information through trusted third-party service providers. Such information is used solely to confirm identity and ensure security.

17bet uses collected information only for the following legitimate purposes:

3.1 Account Management and Identity Verification

We use the personal information you provide to create and manage your account, complete identity verification, and confirm that you are 21 years of age or older.

3.2 Processing Financial Transactions

Payment-related information is used to process deposit and withdrawal requests, maintain payment history, and prevent financial fraud.

3.3 Providing Customer Support

We use your contact information to resolve your support requests and maintain effective communication via 24/7 live chat and email.

3.4 Security and Fraud Prevention

We analyze log data and device information to detect suspicious activity, prevent the creation of multiple accounts, and ensure the overall security of the platform.

3.5 Service Improvement and Personalization

Usage patterns are analyzed to monitor our platform's performance, improve the user experience, and display games and offers tailored to your preferences.

3.6 Compliance with Legal Obligations

We retain and use certain information to comply with applicable legal requirements, follow regulatory authority directives, and assist law enforcement agencies when required.

17bet strictly protects the confidentiality of user information. We may share information with third parties only in the following limited circumstances:

4.1 Service Partners

Only the necessary information is shared with trusted partners to operate core services such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and data security. These partners are contractually bound to adhere to our privacy standards.

4.2 Legal Requirements

We may be required to disclose relevant information in response to a valid court order, a directive from a regulatory authority, or a request from a law enforcement agency.

4.3 Fraud Prevention and Security

When we have a genuine and reasonable belief that an activity is connected to fraud, money laundering, or any other illegal act, relevant information may be provided to the appropriate authorities.

4.4 Business Restructuring

If there is a significant change in the ownership or management of 17bet, user information may be transferred. In such a case, the new authority will be bound to comply with the terms of this privacy policy.

17bet uses cookies and similar tracking technologies to ensure the smooth operation of the website, analyze performance, and improve the user experience.

5.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions, ensure security, and operate the basic functions of the website.
• Functionality Cookies: These save your language preferences, layout settings, and other personalized settings.
• Analytics Cookies: These collect statistical data to understand website traffic and usage patterns.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause some site functions to not work properly and may affect your login session.

To ensure the security of your personal information, 17bet applies multiple layers of technical and organizational security measures.

Although we apply the highest security measures, transmitting data over the internet is not entirely risk-free. You are responsible for keeping your account password confidential, and you are requested to notify our support team immediately if you notice any suspicious activity.

17bet retains your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required to meet legal obligations.

7.1 Account Information

Relevant information may be retained for a specified period as required by law, both while your account is active and after it is closed.

7.2 Financial Transaction Records

Financial transaction records are retained for the period required under anti-money laundering regulations and financial regulatory rules.

7.3 Data Deletion

Once the retention requirement ends, data is securely deleted or anonymized in a way that no longer allows your identity to be identified.

As a user of 17bet, you have certain important rights regarding your personal information:

8.1 Right to Access

You can find out what information we have stored about you, where it was collected from, and what purpose it is being used for.

8.2 Right to Rectification

If there is any error or inaccuracy in the information we hold about you, you can request that it be corrected. Contact our support team and we will take prompt action.

8.3 Right to Request Deletion

In certain circumstances — such as when closing your account — you can request that your personal information be deleted. However, due to legal obligations, it may not be possible to delete some information before a specified period.

8.4 Right to Restrict Processing

In some cases, you may request that the processing of your information be limited for specific purposes. However, this may affect the availability of certain services.

8.5 Right to Lodge a Complaint

If you believe that the privacy of your information has been violated, you can file a complaint directly with our support team. We will consider all complaints seriously.

17bet is a responsible platform. Our services are for those aged 21 and over only. We do not intentionally collect or process personal information from any person under the age of 21.

Through our identity verification process, we actively ensure that minors cannot use our platform. If we suspect that information from a minor has been collected, we will delete that information immediately and suspend the relevant account.

If parents believe their child has registered by mistake, please contact [email protected] — we will take immediate action.

17bet provides services using global infrastructure. As a result, your information may in some cases be transferred to servers outside Bangladesh.

Wherever data is stored or processed, we ensure that the protection standards set out in this privacy policy are always maintained. All third-party partners and service providers are contractually bound to us on the matter of data protection.

17bet may periodically review and update this privacy policy due to business requirements, legal changes, or technological developments.

For significant changes, we will publish a clear notice on the 17bet.mom website and, where possible, notify you at your registered email. Continued use of the platform after changes have been made will be considered acceptance of the revised policy.

We recommend that you visit this page regularly to stay informed about the latest policy.